Why Choose Us
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Our goal is to pamper each resident with love and attention. Our ratio of four caregivers for every resident allows the staff to interact with all residents daily and really get to know them as a person. We take the time to help them get ready each day, fix their hair if necessary, and make sure they have fresh clean clothes to wear. We work hard to make sure there is no offensive odors or hospital-like antiseptic smell in the homes. Your home doesn't feel like an institution and neither do these residences.
Residents can visit with fellow residents, watch TV, read books, go for a walk, sit on the patio, eat a snack, or enjoy the privacy of their room.
Scenic Hills has the staff necessary to accommodate most any medical condition. The staff understands how to care for serious conditions and is there to monitor changes with the resident.
Frequently Asked Questions:
Q: What type of nursing care is available?
A: Our full-time RN visits the patients daily. A Minnesota Registered Nurse, Licensed Practical Nurse, or a Trained Medical Assistant is on duty 16 hours a day. In addition, every caregiver has at least a certification as a Nursing Assistant.
Q: What type of doctor care is available?
A: Residents can choose to keep the doctor they currently have, or use the services of Doctor George Smith, M.D. from the University of Minnesota who holds a certificate of added qualification in geriatrics. Doctor Smith is the Associate Residency Program Director for the University of Minnesota St. John's Family Practice. Resident Doctors visit Scenic Hills once every six weeks as part of the University's Resident doctor training program in Geriatric Medicine.
Should a resident need additional medical care, we can arrange transportation to and from the doctors office.
Q: What is the staff-to-resident ratio?
A: The ratio is 4-to-1 and accounts for the superior care we can deliver to the residents. In most assisted living and nursing care facilities, this ratio is usually between 15-to-1 and 40-to-1.
Q: How are meals served?
A: We serve three home-cooked meals at the dinner table. We are flexible if someone chooses to eat at another time. For example, if a resident chooses to sleep in and eat breakfast at 10am, we accommodate that request. We serve each resident their favorite breads, cereals, fruits, snacks, etc.
Q: What services can you provide in the way of "memory care"?
A: Those with Alzheimer's, vascular dementia, or other impairments are welcome at Scenic Hills. We don't utilize a "locked ward" because we're able to monitor the whereabouts of the residents closely. Low staff turnover and personal care can dramatically improve the quality of life for a person with memory impairment.
SERVICES:
Q: Are there additional service fees or is everything included in the base price?
A: Service charges are a flat fee and there are no additional charges. All residents receive meals, laundry, and daily care. There is an additional fee for ground transportation should that be necessary. For more information on pricing, see the Financial section on this web site.
Q: What will happen if care needs exceed the capabilities of Scenic Hills Care?
A: While there are situations where the care needs can exceed the capabilities of Scenic Hills, this does not occur often. We can manage most medical and psychological conditions in the home with skilled RN care and doctor visits.
Q: What services and care are provided by Scenic Hills Care and what outside care providers are available?
A: 100% of the care is provided by Scenic Hills staff with the exception of Medical Doctor and Physical Therapist visits.
STAFFING:
Q: What is the experience level of the management and direct care staff?
A: We have been in the business of providing Assisted Living care since 1992. Besides Registered nursing care, all of our caregivers have years of experience at other care facilities before joining Scenic Hills. The average caregiver has been with us for seven years.
Q: What are the staffing patterns in a 24 hour day and during the week and weekends?
A: (to be addressed)
Q: Is someone available on premises to respond to security, medical or maintenance issues?
A: (to be addressed)
Q: Are meals prepared on premises or transported from another location?
A: Home-cooked meals are prepared on the premises in our kitchens.
Q: Can the facility accommodate special dietary needs?
A: Absolutely and this is often the case.
LAUNDRY:
Q: Are housekeeping and laundry services available? Are they included in the base fee or extra?
A: Housekeeping and laundry service is included in the base fee.
MEDICAL:
Q: What specialized medical services are available?
A: Scenic Hills has a full range of specialized medical services available including incontinence care, physical therapy, medication injections, treatments, and wound care. We monitor each Resident's medications daily.
Q: What is done in medical emergencies and what emergency care is available?
A: We monitor residents medical conditions closely. When a medical emergency arises, an ambulance is dispatched.
ACCESS:
Q: Is the facility handicap accessible? Can special accommodations be made in the living environment?
A: All Scenic Hills homes are handicap accessible with power chair lifts.
ACTIVITIES/SOCIALIZATION:
Q: What activities and socialization opportunities are available? Are they on or off premises or both?
A: (to be addressed)
Q: What recreational and social events are available? Are they included or at an additional fee?
A: (to be addressed)
REPUTATION:
What do the facility residents say about Scenic Hills Care? What do family members say about the care?
A: We have an outstanding reputation and can provide references from family members and residents. We have many stories about family members who found out about us after they placed a loved one in a care facility and were not pleased with the results. Family members usually notice a positive improvement in the physical and mental health of a loved who is placed here because the care is that good.
Q: What does the Better Business Bureau say about Scenic Hills Care?
A: We are listed on the Better Business Bureau. You can find a "BBB Reliability Report" here. There are no registered complaints. You can also contact the Bureau at (651)699-1111, BBB Fax (651)699-7665, or Toll Free at (800)646-6222
Q: What does the Chamber of Commerce, Long-term-care Ombudsman and licensing agency say about Scenic Hills Care?
A: (to be addressed)
Q: How is Scenic Hills Care responsive to resident and family inquiries and input?
A: We not only value a families input, we ask for it, especially in cases where the resident can't always articulate their own needs.
OTHER:
Q: What limitations are set on pets, visitors, and decorating of the interior and exterior of the unit?
A: In some cases, we have allowed residents to bring their pets. There is a size limitation and the must peacefully co-exist with the cats already on the premises. For residents with private rooms, we permit decoration changes to suit the resident. A favorite chair, stereo, TV, night stand, dresser can be accommodated.
Q: Will I retain the right to make choices in my living arrangements or will Scenic Hills Care management govern those choices should my care or health status change?
A: Scenic Hills is a full service facility which can accommodate resident with health status changes. We have a unique "age in place" philosophy of care and Residents are never asked to leave regardless of their health status.
Q: What security measures are in place? What is the surrounding community like?
A: Scenic Hills is located in a secure neighborhood. In fact, our next door neighbors are local husband-and-wife police officers. The homes are monitored 24 hours a day and all visitations are monitored.
FINANCE:
Q: How are the fees determined?
A: This question is addressed here in the Financial section of this web site.
Q: What type of financial commitment is required? What if my health changes will I lose any money I've invested in the development? If my financial resources are limited what other funding sources are available?
A: This question is addressed here in the Financial section of this web site.
Q: What financial commitment will be expected at entry into the facility? What happens if the money runs out?
A: This question is addressed here in the Financial section of this web site.
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